Privacy Policy

1. Introduction & Commitment

Welcome to Bharat Bus Service Chandigarh (Bharat Travels Chandigarh). We are committed to safeguarding the privacy and personal details of our passengers, clients, and website visitors. This Privacy Policy details how we collect, utilize, store, and protect any personal information you provide when using our website (www.busservicechandigarh.com), communicating with our 24/7 dispatch desk, or booking our bus and tempo traveller rental services.

Operating continuously since 1989 across Chandigarh, Mohali, Panchkula, Zirakpur, Punjab, Haryana, Himachal Pradesh, and all across India, we treat your confidential travel information with the highest levels of professional integrity and data responsibility.

2. Information We Collect

When you submit an online reservation inquiry, request a fare quote, or reach out to us via telephone or WhatsApp, we may collect the following information:

• Contact Information: Full name, telephone/mobile number, WhatsApp number, and email address.
• Itinerary & Trip Particulars: Pickup location, intended destination, boarding dates and departure times, estimated number of passengers, and specific vehicle configuration chosen (e.g., 9-27 Seater Tempo Traveller, 35/45/56 Seater Bus).
• Billing & Tax Details: Company name and GSTIN number (for corporate invoicing and tax credit claims where requested).
• Technical Browsing Data: Standard server log information, IP address, browser type, and anonymous aggregate page interaction metrics to optimize mobile loading speed.

3. How We Use Your Information

We use the data gathered strictly for legitimate tour, travel, and operational purposes:

• To provide instant, transparent rental quotations and vehicle availability schedules.
• To assign verified commercial chauffeurs and dispatch the reserved vehicle to your designated pickup point.
• To coordinate live journey updates, driver contact numbers, and vehicle registration numbers directly via SMS or WhatsApp.
• To prepare official trip travel permits, passenger manifests for interstate border tax compliance, and commercial tax invoices.
• To respond promptly to emergency assistance calls or customer support queries.

4. WhatsApp & Electronic Communications

By voluntarily initiating an inquiry through our WhatsApp click-to-chat buttons or submitting contact forms on our website, you consent to receive direct communications from our dispatch desk regarding your specific trip itinerary, price quotes, booking confirmations, and vehicle tracking information. We strictly maintain a Zero-Spam Policy: we will never send unsolicited promotional bulk messages or disclose your phone number to third-party telemarketers.

5. Data Security & Confidentiality

We implement industry-standard administrative, physical, and technological safeguards to prevent unauthorized access, alteration, or disclosure of your personal data. Trip manifests and personal telephone records are accessible only by authorized operations staff involved in executing your transportation.

6. Third-Party Sharing

Bharat Bus does not sell, trade, or rent passenger contact data to any marketing agencies. Information is shared strictly under the following mandatory conditions:

• With your designated vehicle driver to facilitate on-time pickup and route coordination.
• With state transport authorities, border toll check-posts, or law enforcement bodies when mandated by Indian statutory transport laws or court orders.

7. Cookies & Tracking Technologies

Our website uses basic functional session cookies and privacy-friendly analytics to understand visitor navigation flow and optimize webpage performance on smartphones and desktop browsers. You can configure your browser to disable cookies at any time without restricting your ability to browse our fleet inventory or contact us.

8. Policy Updates & Contact

We may update this Privacy Policy periodically to reflect changes in regulatory standards or our fleet operational procedures. Any revisions will be immediately published on this URL. If you have questions regarding this Privacy Policy or wish to modify your personal records, please reach out to: